Privacy policy
Last Updated: December 2025
Happy Go Lucky Trip (“HG-LT”, “we”, “us”, or “our”) operates this website and provides travel-related services to its users (“you”, “your”, or “User”). Your use of our website and services signifies your acceptance of the practices described in this Privacy Policy and the Terms & Conditions available on our website.
This Privacy Policy outlines how we collect, store, use, disclose, and safeguard your personal information in accordance with the Information Technology Act, 2000, and the relevant rules framed thereunder.
By accessing our website or providing your information, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
1. Purpose and Scope
HG-LT is committed to protecting your privacy and ensuring that your personal and sensitive information is handled responsibly and transparently.
This Privacy Policy sets out:
What information we collect
How we use and process that data
When and with whom we may share the information
Your rights regarding your data
Safety measures implemented for your protection
This Policy applies only to our website and services. It does *not* extend to third-party websites, applications, payment gateways, or services linked from our platform.
Users must be at least *18 years of age*. Those under 18 may use our services only with the involvement and consent of a parent/guardian.
2. Your Consent
By submitting information on our website or using HG-LT’s services, you consent to:
The collection, storage, and processing of your information
The transfer of your data to third-party partners involved in facilitating your travel
Use of your information for communication, service delivery, and operational requirements
If you do not agree with any part of this Policy, you may withdraw consent at any time by contacting us at:
Upon withdrawal of consent, we may be unable to provide certain services.
3. Categories of Information We Collect
A. Personal Information
Information that identifies you as an individual, such as:
- Full name
- Email address
- Mobile number
- Address
- Date of birth
- Emergency contact
- ID proofs (Aadhar, Passport, PAN, etc.)
- Gender
- Information of co-travellers provided by you
B. Sensitive Personal Data
As per applicable law, this includes:
- Payment details
- Bank/UPI information
- Card details (not stored by us)
- Health-related information (allergies, medical conditions)
- Physical/mental health data
- Biometric information (if ever provided)
C. Technical & Device Information
Collected automatically through cookies, analytics tools, and server logs:
- IP address
- Browser/device model
- Operating system
- Page interactions
- Access timing
- Location data (if enabled)
D. Information via Integrated Services
If you sign in using platforms such as Google or Facebook (if enabled), we may receive profile information permitted by those platforms.
E. Non-Personal Information
Includes aggregated and anonymized data such as:
- User activity statistics
- Demographic insights
- Service usage patterns
This information does not identify individuals.
4. Why We Collect This Information
Service & Operational Use
Includes aggregated and anonymized data such as:
- Processing bookings and reservations
- Providing travel confirmations and updates
- Maintaining internal records
- Verifying identity & preventing fraudulent activity
Enhancing User Experience
- Personalizing services
- Understanding traveler preferences
- Improving website performance
- Offering curated itineraries and recommendations
Business, Research & Analytics
- Service improvement
- Market trend analysis
- Customer behaviour insights
- Enhancing operational efficiency
Legal & Compliance Requirements
- Fulfilling governmental or regulatory obligations
- Responding to lawful requestsis
5. Sharing & Disclosure of Information
HG-LT does *not* sell your data.
We only share information under the following circumstances:
A. Service Delivery
To facilitate your travel experience, data may be shared with:
- Hotels, camps, and homestays
- Cab/bus/transport partners
- Activity providers
- Payment processors
- IT/Technical service providers
- Emergency support teams
All such partners are contractually bound to maintain confidentiality.
B. Legal Requirements
We may disclose information if required:
- Under applicable laws
- For responding to government or law-enforcement requests
- To enforce our Terms & Conditions
- To protect property, safety, or legal rights
C. Business Transfers
In case of merger, acquisition, or restructuring, relevant information may be transferred to the new entity.
6. Data Transfer
Your information may be stored or processed in India or other jurisdictions where our partners operate, subject to contractual safeguards ensuring appropriate data protection standards.
7. Your Rights
As a User, you may:
- Request access to your personal information
- Ask for corrections/updates
- Request deletion (subject to legal retention requirements)
- Withdraw consent
- Opt out of promotional messages
- Request a copy of your data
8. Data Retention
We retain information:
- As long as you maintain an account with us
- As necessary for service delivery
- As required by law (tax, audit, dispute resolution)
Data requested for deletion will be removed within *90 days*, unless legally restricted.
9. Cookies & Tracking Tools
Our website uses cookies to:
- Improve load speed
- Store user preferences
- Analyze usage patterns
- Enhance website navigation
You may disable cookies from your browser, though certain features may not function optimally.
10. Third-Party Services
HG-LT is not responsible for:
- Privacy practices of external websites
- Links leading outside our platform
- Data voluntarily shared by users on third-party channels
Users are encouraged to review third-party privacy policies independently.
11. Data Security
We employ industry-standard security measures such as:
- SSL encryption
- Restricted data access
- Secure servers
- Authentication checks
While we maintain high-security practices, no online platform can guarantee complete protection. Your continued use of our website indicates acceptance of this risk.
12. Changes to This Policy
HG-LT may revise or update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of the website implies acceptance of the updated policy.
